What you should know
For account, verification, delivery, purchase or settings questions, explain what you expected, what happened and which device you use. Bug reports should include the screen and repeatable steps without exposing private correspondence. Suggestions should explain the problem you want to solve. Never send passwords, verification codes or payment-card data. Product support: support@loriensoft.com. General and business enquiries: info@loriensoft.com.
How to reach us
- Product and account support: support@loriensoft.com
- General and business enquiries: info@loriensoft.com
- Safety reports: use Report or Block in the app whenever possible, or email support@loriensoft.com.
What to include
Tell us which screen you were using, what you expected, what happened, your device model, operating-system version and app version. Screenshots are welcome when they do not reveal a private letter or another person's personal data.
Never send a password, one-time verification code, full payment-card number or identity document by email.
Purchases and subscriptions
For a missing entitlement, include the store platform and product name. Do not send full receipts publicly. Refunds and cancellations are handled by the Apple App Store or Google Play account used for purchase.
Privacy and safety requests
Use the dedicated in-app controls when available. For account deletion or privacy rights, write from the email address associated with the account so we can verify ownership without asking for your password.
Pigeon Post is not an emergency service. If someone is in immediate danger, contact the appropriate local emergency service.